Shop policies
Welcome to my shop! All of my pieces are handmade and made to order. No two will be identical and that is one of the many features in buying handmade.
Shipping
All pieces are shipped via FedEx, UPS or USPS. A tracking number will be provided when item is finished. Please see item details for lead times and general shipping info.
Refunds, Returns and Cancellations
All of my items are generally made to order. Because each item is made to order, I ask that if you need to cancel your order you contact me via email michael@theowldesign.com within 48 hours after the order is placed. Any orders cancelled after 2 days of purchase will be subject to a 20% restocking fee.
Buyers are responsible for all shipping cost!
All Returns are subject to a 20% restocking fee, you will then be refunded the difference.
Please read item descriptions carefully to understand exactly what you will be receiving and if you have any questions please ask before making a purchase, I answer all emails.
I can not offer refunds on custom orders!
All refunds are processed when the shop receives the returned item in the same condition it was sent.
Shop must agree to return item and receive item within 1 week of original purchase.
I do not pay for shipping on returned item(s).
DAMAGED? If you receive an item that is damaged, I will either send a replacement or refund your purchase price less the shipping cost. You must provide proof of the damage. All items will must be shipped with a tracking number.
Warranty/Returns:
Since all products are made from reclaimed materials, I cannot offer any type of warranty and all sales are final. Nail holes, knot holes, surface cracks, etc are all common imperfections with reclaimed wood. While all sales are final, I like to ensure that the customers are happy with the product they receive. If you experience any issues (damage during shipping, immediate tears, cracks, etc) please let us know as soon as possible and we will try our best to correct any problems..
Thank You SO SO MUCH! The Owl Design